Hiring for a Hotel front desk staff is an important task. This is the first impression of your hotel guest. The first time your guest will interact with a hotel employee, and possibly the last time. Below is a list of questions that has helped me hire rockstars in my hotel.....
I like to think that the hotel industry is very unique. I’m sure there are some inherent biases in my thinking, as I’ve been in the hotel industry for over 15 years now. Having worked in hotels all my life, I have never found a reliable process when hiring new front desk agents. I knew there had to be a better way to on-board my new hire
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